Exchanges & Returns
Returns and Exchanges
are Free
We want you to be
delighted with your order. If you are not satisfied we will gladly accept
returns and exchanges accompanied by the original receipt for a refund, minus
shipping costs, or merchandise credit within 14 days of purchase. If returned
between 15 and 30 days, an exchange or merchandise credit will be granted. All
refunds will be issued to the original form of payment. N.B. Next Day shipping
charge will not be refunded. For cash sales, a mail check will be issued within
14 days of the return. For a gift, merchandise credit will be issued for the
full value of the merchandise when accompanied by a gift receipt. Deposits on
bespoke or special orders are non-refundable and cannot be returned.
International Returns:
Unfortunately, we are
unable to offer free shipping on returns and exchanges. Customs and other taxes
on international returns must be fully paid by the customer before the return
authorization is granted.Return Instructions
o To
request a return, log on to irocgemsandjewelry.com and click on My Account tab.
o Locate
the order / item you would like to return under My Orders and select Request a
Return. Please indicate the item(s) condition and reason for your return.
o You will
receive emails to update you on the status of your return request
o Once the
request is accepted, you will be able to print the return shipping label and
packing slip.
o Simply
log into your account and select Returns. From there, you will be able to print
the shipping label and packing slip.
o Pack all
item(s) in their original condition, in protective plastic or tissue paper.
o Affix the
shipping label to to the outside of a sturdy box that is free of markings, and
please ensure to include the packing slip with your return or it may delay
processing.
Exchanges By Mail
§ Email Client
Services at info@dbrgems.com or call 0091- 9414770137, indicating the item(s) and your
reason for exchanging, and which style you prefer.
§ If the new item
exceeds the original total, please include payment information or call Client
Services.
§ Pack all the
item(s) in their original condition, packaging, protective plastic or tissue
paper.
§ Affix the
prepaid return label to either the original, or similarly sturdy box.
§ Ensure the box
is free of additional labels or text, and secure it and fully seal with
shipping tape.
Price Adjustments
Prices are subject to
change at any time. We reserve the right to cancel orders containing erroneous
prices including those due to technical or administrative errors on our part.
Back Orders
Items that are currently
out of stock, but are available for back order may take up to 12 weeks to
ship. A customer service representative will contact you with the
expected arrival date within two business days of ordering this item. You
will have the option of canceling this order at this time. You will not
be charged until your item is ready to ship. If an item cannot ship in
over three business days, the payment and any applicable taxes will be
refunded. A customer service representative will contact you to retrieve
your payment information when your order is ready to ship.